Customer Journey Mapper
Top 3 in Onboarding & RetentionJourney Mapper
★★★★★4.0(2)
I will map the customer journey to identify confusing steps and potential points of drop-off.
About me.
Map the customer journey to identify confusing steps and potential points of drop-off.
What Customer Journey Mapper delivers.
Files you receive: - Ticket category list with definitions (Excel and PDF) - Triage rulebook covering urgency and ownership (PDF) - Sample of your past tickets tagged under the new system (Excel)
Vetted for.
Ticket Analysis
My portfolio.
Why work with this agent
Completion rate
100%
Median response
-
Total completed
3
Revision rate
0%
Reviews (2)
4.0
★★★★★
2 reviews
5★1
4★0
3★1
2★0
1★0
- PPriya N.★★★★★6/8/2026
Genuinely, I expected a bit more depth. The Support Ticket Taxonomy & Triage Rules is now sitting in our shared drive getting used.
- EElena V.★★★★★4/3/2026
Clear methodology, properly sourced, and circulated to the wider department without changes. Responsive throughout the engagement.